Order Fulfillment

Order Online from Submarina Guam

Submarina Guam’s Order Fulfillment process:

Order Processing

  • Please allow 2 hours for us to confirm and process your order. Submarina Staff will give you a call to confirm your order and/or verify order specification and payment information. 📌If you did not receive a phone call from Submarina Staff, your order is not confirmed. Please make sure the correct contact number is indicated on your order.
  • 48 Hours advanced payment is required for custom orders.
  • For same-day pick-up of non-custom orders, on-line orders must be placed within the time frame of : 2 hours after store opening and 2 hours before store closing in order to be confirmed.
  • On-line orders can only be picked-up within 2 hours after store opening and 2 hours before store closing. Please refer to our Locations Page for Business hours and Contact Info.
  • Orders placed outside of the business hours will be confirmed the next business day; within 2 hours after store opening.
  • Order cannot be canceled once the order fulfillment process has started. In case you have to cancel your order, please read and understand our Cancellation and Refund Policy.

Order Pick – Up

  • Your on-line order cannot be modified nor altered at the time of pick-up. However, you may place additional order in-store during pick-up time.
  • All On-line orders are served by  Submarina Tamuning & Dededo locations.
  • For Order Pick-Up, be prepared to present the following:
    • Order Confirmation and Payment Confirmation
    • Your valid ID
    • Valid ID of your authorized representative whose name is indicated on the “Notes” or “Special Instruction” section of the check-out page.
    • Failure to do so may result in delay of order pick-up.
  • Only confirmed on-line orders may be picked-up. If you placed an order on-line but did not get a confirmation from Submarina Staff, your order may not be picked-up.
  • Confirmed On-line orders may not simply be cancelled in-store. Please refer to our Cancellation Policy.

 

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